customer service

Thank you. Lessons from a Vancouver bus ride.
||,
One thing that sticks out about travelling in Vancouver is how people say thank you when leaving the bus.  I mean no matter how crowded the bus is or how late it is, you always hear those two words as...
continue reading
Making it easy to pay.
||,
Unfortunately this was not an invitation to see Machel wine in Miami for their Carnival or to Wine and Art in the Art Deco District.  It was the ticket I got for parking without putting a few dollar bills into...
continue reading
Are your clients inspiring you to do your best work?
||,
Choosing your clients – The Red Velvet Rope Policy Last week I attended a Conference in Miami hosted by The Entrepreneur Magazine.  There I met an absolutely crazy (crazy good) chap by the name of Michael Port who did a...
continue reading
What is marketing? Lessons from a nutty entrepreneur.
||,
Remember Jumbo?  He was the flamboyant nuts man who crafted a business out of selling nuts at sports and cultural events.  We can learn a lot from him about Marketing.  His brand name, Jumbo, I imagine, was selected so as...
continue reading
How did they crack the service code?
Who gives the best service in Trinidad and Tobago?
||,
For me Trotters wins the service game in Trinidad and Tobago hands down.  And I mean across all categories; restaurants, banks, insurance companies, utilities and even neighbourhood bread and roti shops. Trotters has cracked the service code.  And they do...
continue reading
ferreira
The Wise Leader
||,
Getting to the soul of service This weekend a friend sent me a link to a Harvard Business Review video by Ikujiro Nonaka and Hirotaka Eustachian.  In "The Big Idea: The Wise Leader" they put forward the philosophy of ‘idealist...
continue reading
Say no.
||,
(Say No illustration above appears on Page 152 of REWORK) Last month I picked up a NY Times best seller called REWORK.  I bought the book because at the top of the front cover is this grim warning from Seth...
continue reading
Marketing Lessons from a Four Star General.
||,
It all comes down to one thing.  There's no sense making excuses or blaming others.  Here's his story.  Born in the Bronx to Jamaican parents.  He did not attend West Point or go to an Ivey League School.  He was...
continue reading
UWI Fete 2012: Bollywood Online Ad
10 reasons why people go to an All Inclusive
|
(Full Disclosure: I chair the UWI Fete Committee so I'm likely to say good things about the UWI Fete) To see and to be seen (for women apart from the cost of the ticket there is the cost of the...
continue reading
Here’s a company that blows away customers. Literally.
||,
Bloomberg TV (Flow Channel 30) has some really good stuff for anyone interested in entrepreneurship.  Like right now the founder of Zappos, Tony Hsien is on...here's a quote from him: "The problem is not a lack of resources but a lack...
continue reading
Who are you following?
|
Who are you learning from? No this is not a blog about Twitter. Rather I'm asking how are you learning to be a better brand manager or marketeer or seamstress or network installer or scrap book keeper or waiter? Who...
continue reading
10 Tips for getting more from your Advertising Account Executive
||,
Treat your Account Executive (AE) as part of your marketing team who works from another office. (so share everything including if the campaign worked or flopped) Don't hassle over the shade of green used in the headline.  Fuss plenty over...
continue reading