10 reasons why T&T business don't tackle customer service.

We do not believe customers expect it.
We don’t believe Trinidadians could ever change. (we believe it’s in our DNA to give poor service or no service)
Our competition is bad. So there’s no competitive disadvantage.
It is hard work that takes a long time to see returns. We like overnight fixes.
Employees leave, so why train them.
It’s too costly and it “does not make a difference”.
It’s not as sexy as marketing with its new product launches. (“who wants to sit through days of training when people could be doing work?”)
It would mean giving employees the power to solve things. And we want power centralized.
Customers won’t pay for it.
We don’t have good trainers. (the reason we may not have good trainers is we have not made the field attractive enough for people to make a good living from it, aka a self-fulfilling prophecy)

3 Comments

James Hackett
28 June, 2012, 6:12 am

Agree, we need to understand the value of service and hunger to give it, beyond just lip service
Vlade Malfet
28 June, 2012, 8:31 am

Personally I try to give excellent customer service. Reason no 9 gets to me at times tho. One guy once got mad at me that I was charging to fix his stuff..even tho he did not buy anything at my store, nor did i know him..but because I was in the same field as the guy that sold it to him, somehow that ment I shoudl fix it free of charge..another guy thought he should not have to pay more than 200 for a computer monitor in trinidad becuase the price was $190 on amazon and $10 for shipping… even when I explained that was US.. somehow this guy missed that $1USD =/= $1TTD ….not sure if he was trolling or just really stupid but for these times all i can do is /facepalm. The sad this is i have to /facepalm roughly ten times a month.
Daniella Wade
14 July, 2012, 1:14 pm

I believe in Customer Service 100%. Its the one thing that will make you stand out to your customers. These days anyone can buy everything anywhere. Customer Service is the experience which will place you a standard above your nearest competitor, create customer loyalty and give your brand great momentum for referral marketing. Without it, brands and companies will have limited sustainability in this economy

10 reasons why T&T business don’t tackle customer service.